Having trouble adding a credit card to your Melio account? Then you've probably seen the error message below. We're here to help.

This issue might be caused by a number of reasons:

  1. The card is a pre-paid debit card (which Melio does not support at this time)

  2. The credit card used is a consumer Visa card, whereas Melio can only process Commercial, Corporate, or Business Visa credit cards. 

  3. Incorrect address entered. Please check that the address you have entered does not include a hyphenated zip code. Please use a 6-digit, un-hyphenated, zip code.

If none of these apply to you, or you're still experiencing difficulties, please contact Melio’s customer support team via chat or email us at support@meliopayments.com

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