Having trouble adding a credit card to your Melio account? Then you've probably seen the error message below. We're here to help.
This issue might be caused by a number of reasons:
- The card is a pre-paid debit card (which Melio does not support at this time)
- The credit card used is a consumer Visa card, whereas Melio can only process Commercial, Corporate, or Business Visa credit cards.
- Incorrect address entered. Please check that the address you have entered does not include a hyphenated zip code. Please use a 6-digit, un-hyphenated, zip code.
If none of these apply to you, or you're still experiencing difficulties, please contact Melio’s customer support team via chat or email us at firstname.lastname@example.org