When asked to select how your vendor receives payment, you might not have their information (ACH details or check delivery address). That’s OK. Melio makes it easy to ask your vendor for their payment details right from your payment workflow.

Simply click the button at the bottom of the payment options -

Once you enter and submit your vendor’s email address, they’ll receive a message with a summary of the payment and instructions on how to securely receive the funds. The message will include your details so they easily recognize who it’s from. Learn more about what your vendor sees when you ask them to fill out their payment information.

How will this affect delivery time?

Payment delivery time depends on when your vendor fills out their details. Once they do, you’ll receive an email notification with an estimated time of delivery, which is usually 5-7 days for a check and 1-2 days for ACH, depending on the payment method your vendor selected. Learn more about our times of delivery.

Does the payment details request link ever expire?

The link to fill out delivery details remains valid for 7 business days. If your vendor does not send their details, the payment will be canceled and your bill will be moved back into your inbox and you’ll receive a notification about it.

The button is missing! Why can't I see the option to request details?

It's possible you don't have this option because you have not yet verified the bank account from which you're trying to make the payment - you can either enter your account manually and verify with Micro-Deposits, or just log in to your online bank to instantly connect and verify.

What if I've previously made a payment to the vendor, and already filled out the payment details?

No worries! you can still send them a request to fill in how they'd like to get paid in 2 ways:


1. When scheduling a new payment
In the "Review & Confirm" page, which is the final step in the payment flow, you'll be able to click "Edit" and receive the option to send the request:

2. When editing a payment that's already been scheduled

You can click the "Edit" in the menu in the top right, and send a request from there:

That’s it! As always, if you have any questions, reach out to our support team at support@meliopayments.com.

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