When asked to select how your vendor receives payment, you might not have their information (ACH details or check delivery address). That’s OK. Melio makes it easy to ask your vendor for their payment details right from your payment workflow.

Simply click the button at the bottom of the payment options -

Once you enter and submit your vendor’s email address, they’ll receive a message with a summary of the payment and instructions on how to securely receive the funds. The message will include your details so they easily recognize who it’s from. Learn more about what your vendor sees when you ask them to fill out their payment information.

How will this affect delivery time?

Payment delivery time depends on when your vendor fills out their details. Once they do, you’ll receive an email notification with an estimated time of delivery, which is usually 5-7 days for a check and 1-2 days for ACH, depending on the payment method your vendor selected. Learn more about our times of delivery.

Does the payment details request link ever expire?

The link to fill out delivery details remains valid for 7 business days. If your vendor does not send their details, the payment will be canceled and your bill will be moved back into your inbox and you’ll receive a notification about it.

The button is missing! Why can't I see the option to request details?

Currently, you cannot send a payment details request to a vendor you've previously paid - so if you already have the vendor details filled out manually, you'll have to add the missing info by editing the vendor through the contact management area.

That’s it! As always, if you have any questions, reach out to our support team at support@meliopayments.com.

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