In QuickBooks Online (QBO), verify that the Bill Payments are missing.

1) On the left navigation menu, click Accounting>Chart of Accounts or click here: https://qbo.intuit.com/app/chartofaccounts

2) Locate the checking or credit card account that you are expecting your BILL PAYMENTS to appear, and double click it.

3) Verify that the BILL PAYMENTS are not appearing here.

In Melio, verify that your payment account is properly mapped to your desired bank or credit card account.

1) In Melio, click Settings>Payment methods or click here: https://app.meliopayments.com/settings/payment-methods

2) On your payment account, click the ... menu and choose Edit

3) Make sure that the QuickBooks bank/credit account field is mapped to your correct corresponding bank account in QBO.

In QuickBooks Online (QBO), move the transactions into the correct bank account by merging accounts.

1) On the left navigation menu, click Accounting>Chart of Accounts or click here: https://qbo.intuit.com/app/chartofaccounts

2) Scan your Chart of Accounts for a Bank or Credit Card account that you didn't create. TIP: it will probably have a negative account balance because it contains your "missing" BILL PAYMENTS and a blank spot for the bank balance

3) Once you locate the suspect account, double click it.

4) ⚠ DO NOT SKIP THIS STEP! ⚠ Before continuing to Step 5, verify that the BILL PAYMENTS appearing in the register are all the missing ones that need to be moved to the correct Checking or Credit Card account.

WARNING: If the BILL PAYMENTS listed here need to be moved to more than one Checking or Credit Card account, you will need to edit and correct each BILL PAYMENT one transaction at a time.

5) Return to the Chart of Accounts

6) Locate the checking or credit card account that you are expecting your BILL PAYMENTS to appear, and note the exact spelling including capitalization TIP: you can highlight the name in QBO, and copy it to your clipboard

7) On the suspect account, click the Down Arrow and choose Edit

8) On the Account screen, change the Name to the exact name of your desired account, then click the Save and Close button. TIP: paste in the name saved to your clipboard in Step 6 above

9) On the Please Confirm screen, click the YES button to merge your accounts. WARNING: This can not be undone, make sure you did not skip Step 4 above.

10) Locate the checking or credit card account that you are expecting your BILL PAYMENTS to appear, and double click it.

11) All your missing BILL PAYMENTS should now be appearing in the correct account.

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