Overview

You just finished selecting all your bills for a batch payment, hit the schedule payment button but got this error message:

Let’s find out what can cause this and how to fix it.

Domestic payments

There is only one reason for this error message: missing delivery method. Most likely, this is the first time you’re paying this vendor and didn’t finish setting up their preferred delivery method.

Here is how you solve it:

1. Click Add method in the Delivery method column.

2. Select a delivery method for this vendor.

3. Fill in the details depending on the selected delivery method.

  • For ACH - vendor’s account number and routing number.

  • For paper check - vendor’s address.

International payments

When the warning sign appears next to the Delivery method, this means you haven’t entered the purpose of the payment.

Here is how you solve it:

  1. In the Schedule bill payments screen, hover over the warning sign. You’ll see the following note: Click here to add missing details before scheduling this international payment.

2. Click the warning sign.

3. Fill in the purpose of this payment and click Save.

4. The warning sign will disappear.

That’s it.

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