When you send a single-use card to your vendor, they have 30 days to process it. After 30 days the card expires. So, if they didn’t process the card on time, you’ll be notified that the card expired. This means that your payment wasn’t completed and your vendor didn’t receive your payment.

NOTE: 15 days after the card was sent, both you and your vendor get a reminder email to process the single-use card and complete the payment.

How do I know that my card has expired?

On the Pay dashboard, the payment in your inbox will be labeled FAILED.

It’s also clearly marked in the payment details on the right side of the page.

How do I resend the payment?

You have three options to recover the payment:

Send a new single-use card

  1. In your Pay dashboard, go to the payment’s details.

  2. Click Resend payment.

3. Click Send a new single-use card when asked how you’d like to resend the payment.

4. Review the payment details. Click Confirm and schedule payment to continue.

NOTE: The estimated delivery date is updated to 30 days from resending a single-use card.

5. That’s it, your new single-use card is on its way to your vendor.

You’ll get an email notification with the details of the payment.

Change the delivery method to ACH

  1. In your Pay dashboard, go to the payment’s details.

  2. Click Resend payment.

  3. Click Switch to bank transfer (ACH) when asked how you would like to send the payment.

4. Review the payment details. Click Confirm and schedule payment to continue.

NOTE: The estimated delivery date is updated to either the same business day or next business day (depending if the payment was made before cutoff on that day).

5. That’s it, your payment is on its way to your vendor.

You’ll get an email notification with the details of the payment.

Ask your vendor how they want to be paid

  1. In your Pay dashboard, go to the payment’s details.

  2. Click Resend payment.

  3. Click Ask vendor how they want to get paid when asked how you would like to send the payment.

4. Fill in your vendor’s email and mobile number. Click Submit and continue.

5. Review the payment details. Click Confirm and schedule payment to continue.

NOTE: The estimated delivery date depends on your vendor’s response.

6. That’s it, your payment is on its way to your vendor.

You’ll get an email notification with the details of the payment.

Your vendor will also get an email notifying them that you sent the payment.

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